Every run goes out straight away. When several are waiting at once, a surcharge decides which one a courier takes first.
Standard costs nothing extra: the run goes out to couriers and the first one free takes it. Express adds MAD 20.00. Flash adds MAD 25.00, and it is the highest tier. You tick one, the total updates in front of you, and you confirm after that.
See the tiers as you orderYour place in the queue. At the hours when several runs are waiting at once, a Flash run is offered to couriers ahead of an Express, and an Express ahead of a standard one. Whoever takes it keeps it at the front of their round.
The full gridThe surcharge goes into the run itself, it is not collected on the side. The courier who accepts it gains from it, and that is why they drop what they were doing. A surcharge the platform kept in full would get nobody moving.
Who the couriers areAn arrival time. We promise none, on any tier, because nobody can guarantee one across Casablanca and no courier should ride faster than the law to keep a promise we made on their behalf. Paying moves you up the queue. It does not move the traffic.
When it is genuinely urgentThe run is worked out from the pickup charge and the real route, from MAD 20.00 with nothing ticked. The speed surcharge is a separate line you choose. The total is the two added together, shown before you confirm, and it does not move afterwards.
Codes, photos, and who receives itMost runs go out as standard and arrive perfectly well. You can also order for later: a day and a half-hour slot, up to two weeks ahead, and we look for a courier twenty minutes before it. Paying for speed you do not need is just paying.
What Fetch doesIt is the most variable part of the run, and it is the part the surcharge is aimed at. At some hours nobody is free: the order stops, the hold on your card is released in full, and we tell you.
The trip is measured on real streets. Two addresses three kilometres apart as the crow flies can sit on opposite banks of the Seine, with a bridge and two sets of lights in between. The price follows the road, and so does the courier.
The courier marks that they have arrived, and the meter starts. The first 5 minutes are free, then it is MAD 1.00 a minute, taken after delivery. Being ready at the door is the only free way to go faster.
Put the door code and the floor in the pickup note. A courier hunting for a bell in a courtyard loses more minutes than any surcharge wins back. That code has no business in a photo, though.
A parcel being taped shut while the courier waits, an address with nobody at it, a shop order not yet paid for. None of that goes faster for money.
One run goes from one address to another, carries what a courier carries on their own, up to 12 kg, and stops at 25 km. Past that the form turns the order down rather than accepting something we could not do.